Subscription Management

Overview

All subscription management is handled through Stripe Billing Portal, a secure payment platform. You can upgrade, downgrade, cancel, manage payment methods, and view invoices anytime.

Accessing Stripe Billing Portal

Open Your Billing Portal

Steps:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Log in with your account credentials (if prompted)

You're now in Stripe Billing Portal where you can manage everything related to your subscription.

Viewing Your Current Plan

Check Active Plan

In Stripe Billing Portal:

You'll see your current plan displayed
Plan information includes:
- Plan name (Free, Essentials, Luxe, Glamour, Ultra VIP)
- Monthly cost
- Billing cycle (monthly, quarterly, semi-annual, annual)
- Renewal date
- Next billing amount
- Plan features

Plan Features

Compare Features:

Model names allowed
Custom sites allowed
Search engine scans frequency
Platform monitoring frequency
Takedown quotas
Support level

View Full Details:

Click on your plan name
See all features
Compare with other plans
Check limitations

Upgrading Your Plan

When to Upgrade

Consider Upgrading If:

✅ Using all current quotas
✅ Need more model names
✅ Want faster scan frequency
✅ Need platform takedown notices
✅ Want priority support
✅ Require dark web monitoring

Upgrade Options:

Free → Essentials ($69/month)
Essentials → Luxe ($199/month)
Luxe → Glamour ($349/month)
Glamour → Ultra VIP ($749/month)
Any plan → Higher tier

Upgrade Process

Steps to Upgrade:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Select your new plan
Choose billing period:
- Monthly (standard price)
- Quarterly (15% off)
- Semi-annually (20% off)
- Yearly (25% off)
Review pricing and changes
Confirm the upgrade
Payment processed
Changes take effect immediately

Pricing:

Free: $0/forever
Essentials: $69/month
Luxe: $199/month
Glamour: $349/month
Ultra VIP: $749/month

Upgrade Benefits

Immediate Access:

New features available instantly
Quotas increased immediately
Scan frequency updated
Support level upgraded
No waiting period

Prorated Billing:

If upgrading mid-cycle
Credit for unused time
Difference charged
Next billing adjusted
Transparent calculation

Downgrading Your Plan

When to Downgrade

Consider Downgrading If:

✅ Over budget
✅ Not using all features
✅ Temporary situation
✅ Reducing operations
✅ Testing lower tier

Downgrade Options:

Glamour → Luxe ($199/month)
Glamour → Free ($0)
Ultra VIP → Glamour ($349/month)
Ultra VIP → Luxe ($199/month)
Ultra VIP → Free ($0)
Luxe → Free ($0)

Downgrade Process

Steps to Downgrade:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Select your new (lower) plan
Choose billing period
Review pricing and changes
Confirm the downgrade
Changes take effect at your next billing cycle

Important:

Takes effect next cycle
Not immediate
Current plan continues
No refunds for current cycle
Quotas reduce next cycle

Downgrade Considerations

Data & Features:

Existing data preserved
Quotas reduce next cycle
Features limited
Scan frequency decreases
Support level changes

Example:

Current: Glamour (250 takedown notices/month)
Downgrade to: Luxe (100 takedown notices/month)
Next cycle: Limited to 100 takedowns
Existing takedown requests remain in history
Can upgrade again anytime

Note: Model names and custom sites are unlimited for all paid plans. Downgrades primarily affect takedown quotas.

Cancelling Your Subscription

When to Cancel

Reasons to Cancel:

❌ No longer need service
❌ Budget constraints
❌ Switching providers
❌ Temporary pause
❌ Service not meeting needs

Before Cancelling:

Download your data
Export scan results
Save takedown records
Review cancellation policy
Contact support with concerns

Cancellation Process

Steps to Cancel:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Select Cancel Plan or similar option
Follow Stripe's cancellation process
Confirm cancellation
Subscription ends at your next billing cycle

Important:

Effective next billing cycle
Not immediate
Current plan continues
No refunds
Can reactivate anytime

After Cancellation

What Happens:

Access continues until cycle end
Dashboard remains accessible
Data preserved for 30 days
Can download data anytime
Can reactivate anytime

Reactivating:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Choose plan
Select billing period
Payment processed
Access restored immediately

Billing & Payment

Payment Methods

Supported Methods:

Visa
Mastercard
American Express
Debit cards
Stripe payment options

Manage Payment Methods:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Go to Payment Methods section
Add, update, or remove payment methods
Set default payment method
Changes are saved automatically

Note: All payment method management is handled securely through Stripe Billing Portal.

Failed Payments

If Payment Fails:

Email notification sent
Retry automatically (3 times)
Account suspended after 3 failures
7-day grace period
Contact support for help

Resolve Failed Payment:

Click Manage Billing
Update payment method in Stripe Portal
Retry payment manually
Contact support if issues persist
Payment processed

Billing Cycles

Monthly Billing:

Charged every month
Same date each month
Standard pricing
Most flexible

Quarterly Billing (15% off):

Charged every 3 months
Saves $90/quarter (Luxe)
Longer commitment
Better savings

Semi-Annual Billing (20% off):

Charged every 6 months
Saves $240/6 months (Luxe)
Even better value
Longer commitment

Annual Billing (25% off):

Charged once per year
Saves $597/year (Luxe)
Best savings
Longest commitment

Billing History

View Invoices

Access Invoices:

Click profile icon (top right)
Select Account Settings
Click Manage Billing
You'll be redirected to Stripe Billing Portal
Go to Invoices or Billing History section
See all past invoices
Download as PDF
Print if needed

Invoice Details:

Invoice number
Date issued
Amount charged
Plan details
Billing period
Payment status

Download Invoice

Get PDF Copy:

Find invoice in Stripe Billing Portal
Click Download or the invoice number
PDF saved to computer
Print or share as needed
Keep for records

Note: All invoices are managed through Stripe Billing Portal.

Billing Issues

Common Problems

Duplicate Charges:

Contact support immediately
Provide invoice numbers
Explain situation
Refund processed
Prevention measures taken

Wrong Amount Charged:

Verify billing cycle
Check plan pricing
Review prorated charges
Contact support if error
Correction made

Missing Invoice:

Check email (including spam)
Request resend from support
Download from dashboard
Verify email address
Update if needed

Contact Support

Billing Questions:

Email: [email protected]
Chat: Use support chat
Phone: Ultra VIP priority line
Response: Within 24 hours

About Stripe Billing Portal

All subscription management is handled through Stripe Billing Portal, a secure payment platform that handles:

Plan Changes: Upgrade or downgrade your plan anytime
Billing Periods: Choose monthly, quarterly, semi-annual, or annual billing
Payment Methods: Add, update, or remove payment methods
Invoices: View and download all past invoices
Billing History: See all charges and transactions
Cancellations: Cancel your subscription anytime

Security

Stripe Billing Portal is PCI-DSS compliant and uses industry-standard encryption to protect your payment information. Your payment details are never stored on our servers.