AMP Logo
AMP
Knowledge Base
Account

Billing & Invoices

View and manage your invoices through Stripe Billing Portal

Overview

All invoices and billing information are managed through Stripe Billing Portal. You can view, download, and manage your billing anytime.

Accessing Stripe Billing Portal

Open Your Billing Portal

Steps:

  1. Click profile icon (top right)
  2. Select Account Settings
  3. Click Manage Billing
  4. You'll be redirected to Stripe Billing Portal
  5. Log in with your account credentials (if prompted)

You're now in Stripe Billing Portal where you can manage all billing information.

Payment Methods

Manage Payment Methods

Steps to Add/Update:

  1. Click profile icon (top right)
  2. Select Account Settings
  3. Click Manage Billing
  4. You'll be redirected to Stripe Billing Portal
  5. Go to Payment Methods section
  6. Click Add Card or Update Card
  7. Enter card details:
    • Card number
    • Expiration date
    • CVC code
    • Cardholder name
  8. Click Save Card

Supported Cards:

  • Visa
  • Mastercard
  • American Express
  • Debit cards
  • Digital wallets

Set Default Payment

Make Card Default:

  1. In Stripe Billing Portal, go to Payment Methods
  2. Find card in list
  3. Click Set as Default
  4. Confirmation shown
  5. Used for all future charges

Why Default Matters:

  • Used for auto-renewal
  • Simplifies checkout
  • Prevents payment failures
  • Streamlines billing

Remove Payment Method

Delete Card:

  1. In Stripe Billing Portal, go to Payment Methods
  2. Find card to remove
  3. Click Remove
  4. Confirm deletion
  5. Card deleted permanently

Important:

  • Cannot be undone
  • Set new default first
  • Keep at least one card
  • Won't affect past charges

Invoices

View Invoices

Access Invoice List:

  1. Click profile icon (top right)
  2. Select Account Settings
  3. Click Manage Billing
  4. You'll be redirected to Stripe Billing Portal
  5. Go to Invoices or Billing History section
  6. See all past invoices
  7. Sorted by date (newest first)
  8. Shows amount and status

Invoice Information:

  • Invoice number
  • Date issued
  • Amount charged
  • Plan details
  • Billing period
  • Payment status

Download Invoice

Get PDF Copy:

  1. In Stripe Billing Portal, find invoice in list
  2. Click Download or the invoice number
  3. PDF saves to computer
  4. Print or share as needed
  5. Keep for records

PDF Contains:

  • Invoice number
  • Your information
  • Plan details
  • Amount charged
  • Payment date
  • Company information

Invoice Details

What's Included:

  • Invoice number (unique ID)
  • Invoice date
  • Billing period (dates covered)
  • Plan name and tier
  • Monthly cost
  • Billing cycle (monthly/quarterly/semi-annual/annual)
  • Amount charged
  • Payment method (last 4 digits)
  • Payment date
  • Transaction ID

Billing History

View Payment History

Access History:

  1. Click profile icon (top right)
  2. Select Account Settings
  3. Click Manage Billing
  4. You'll be redirected to Stripe Billing Portal
  5. Go to Billing History section
  6. See all transactions
  7. Sorted chronologically
  8. Shows status for each

Transaction Details:

  • Date charged
  • Amount
  • Plan
  • Status (completed/failed/pending)
  • Payment method
  • Invoice number

Filter Transactions

Search & Filter:

  • By date range
  • By amount
  • By status
  • By plan
  • By payment method

Export History:

  • Download as CSV
  • Download as PDF
  • Print statements
  • Share with accountant

Failed Payments

Payment Failed Notification

When Payment Fails:

  • Email notification sent immediately
  • Dashboard alert shown
  • Account status updated
  • Automatic retry scheduled

Reasons for Failure:

  • Insufficient funds
  • Card expired
  • Incorrect information
  • Bank declined
  • Fraud protection

Resolve Failed Payment

Steps to Fix:

  1. Check email for details
  2. Verify card information
  3. Ensure sufficient funds
  4. Update payment method if needed
  5. Retry payment manually

Manual Retry:

  1. Go to Billing
  2. Find failed payment
  3. Click Retry Payment
  4. Confirm payment method
  5. Process payment

Automatic Retry

Retry Schedule:

  • Attempt 1: Day of failure
  • Attempt 2: Day 3
  • Attempt 3: Day 5
  • After 3 failures: Manual action required

If All Retries Fail:

  • Account suspended
  • 7-day grace period
  • Contact support for help
  • Update payment method
  • Manually retry

Billing Cycles

Monthly Billing

How It Works:

  • Charged on same date each month
  • Automatic renewal
  • Standard pricing
  • Most flexible option

Example:

  • Charged on 15th of each month
  • $199/month for Luxe
  • Continues until cancelled
  • Can upgrade/downgrade anytime

Quarterly Billing (15% off)

How It Works:

  • Charged every 3 months
  • 15% discount applied
  • Automatic renewal
  • Better savings

Example:

  • Charged on 15th every 3 months
  • $507/quarter for Luxe ($169/month equivalent)
  • Saves $90/quarter
  • Continues until cancelled

Semi-Annual Billing (20% off)

How It Works:

  • Charged every 6 months
  • 20% discount applied
  • Automatic renewal
  • Even better value

Example:

  • Charged every 6 months
  • $954 for Luxe ($159/month equivalent)
  • Saves $240/6 months
  • Continues until cancelled

Annual Billing (25% off)

How It Works:

  • Charged once per year
  • 25% discount applied
  • Automatic renewal
  • Best savings

Example:

  • Charged once per year
  • $1,791 for Luxe ($149.25/month equivalent)
  • Saves $597/year
  • Continues until cancelled

Prorated Billing

What is Proration?

Definition:

  • Adjustment for mid-cycle changes
  • Credit for unused time
  • Charge for new services
  • Fair billing calculation

Upgrade Proration

Example:

  • Current: Luxe ($199/month)
  • Upgrade to: Glamour ($349/month)
  • Upgrade date: 15th of month
  • Days remaining: 16 days
  • Credit: $107 (unused Luxe time)
  • Charge: $189 (Glamour for 16 days)
  • Net charge: $82

Downgrade Proration

Example:

  • Current: Glamour ($349/month)
  • Downgrade to: Luxe ($199/month)
  • Downgrade date: 15th of month
  • Days remaining: 16 days
  • Credit: $189 (Glamour for 16 days)
  • Charge: $107 (Luxe for 16 days)
  • Net credit: $82 (applied to account)

Tax Information

Tax Calculation

How Taxes Work:

  • Calculated based on location
  • Added at checkout
  • Shown in invoice
  • Varies by region

Tax Included:

  • Sales tax (where applicable)
  • VAT (in some countries)
  • Local taxes
  • Transparent on invoice

Tax Invoice

Tax Details:

  • Tax ID (if applicable)
  • Tax rate applied
  • Tax amount
  • Total with tax
  • Tax jurisdiction

For Businesses:

  • Request tax invoice
  • Provide tax ID
  • May qualify for exemption
  • Contact support for details

Billing Issues

Duplicate Charges

If Charged Twice:

  1. Contact support immediately
  2. Provide invoice numbers
  3. Explain situation
  4. Refund processed (usually within 5-7 days)
  5. Investigation conducted

Prevention:

  • Avoid double-clicking
  • Wait for confirmation
  • Check payment status
  • Monitor billing

Incorrect Amount

If Wrong Amount Charged:

  1. Verify billing cycle
  2. Check plan pricing
  3. Review prorated charges
  4. Contact support with details
  5. Correction made

Common Causes:

  • Proration calculation
  • Billing cycle confusion
  • Add-on charges
  • Tax calculation
  • Discount applied

Missing Invoice

If Invoice Not Received:

  1. Check email (including spam)
  2. Request resend from dashboard
  3. Download from invoice list
  4. Verify email address
  5. Update if needed

Refund Requests

Refund Policy:

  • Refunds within 30 days
  • Full refund for cancellation
  • Prorated for downgrades
  • No refund for used services
  • Contact support to request

Request Refund:

  1. Go to Billing
  2. Find transaction
  3. Click Request Refund
  4. Provide reason
  5. Support reviews
  6. Refund processed if approved

Security & Privacy

Payment Security

How We Protect You:

  • SSL encryption
  • PCI compliance
  • Secure payment processing
  • Stripe payment processor
  • No card storage (Stripe handles)

Your Information:

  • Never stored on our servers
  • Processed by Stripe
  • Encrypted transmission
  • Secure servers
  • Regular security audits

Privacy

Your Data:

  • Not shared with third parties
  • Used only for billing
  • Protected by privacy policy
  • Can request deletion
  • GDPR compliant

Contact Support

Billing Questions

Get Help:

  • Email: [email protected]
  • Chat: Use support chat
  • Phone: Ultra VIP priority line
  • Response: Within 24 hours

Include in Message:

  • Invoice number
  • Transaction date
  • Amount
  • Specific issue
  • Screenshots if applicable

Next Steps

Subscription Management

Upgrade, downgrade, or cancel

Managing Your Account

Update profile and settings

Need Help?

For billing questions, contact support at adultmodelprotection.com/#contact.

Subscription Management

Upgrade, downgrade, or cancel your AMP subscription plan

Notification Settings

Configure email alerts, in-app notifications, and notification frequency

On this page

OverviewAccessing Stripe Billing PortalOpen Your Billing PortalPayment MethodsManage Payment MethodsSet Default PaymentRemove Payment MethodInvoicesView InvoicesDownload InvoiceInvoice DetailsBilling HistoryView Payment HistoryFilter TransactionsFailed PaymentsPayment Failed NotificationResolve Failed PaymentAutomatic RetryBilling CyclesMonthly BillingQuarterly Billing (15% off)Semi-Annual Billing (20% off)Annual Billing (25% off)Prorated BillingWhat is Proration?Upgrade ProrationDowngrade ProrationTax InformationTax CalculationTax InvoiceBilling IssuesDuplicate ChargesIncorrect AmountMissing InvoiceRefund RequestsSecurity & PrivacyPayment SecurityPrivacyContact SupportBilling QuestionsNext StepsNeed Help?