Troubleshooting
Getting Support
How to contact support and get help
Support Channels
Email Support
- [email protected]
- Response: 24-48 hours (standard), 12-24 hours (Glamour), 4-12 hours (Ultra VIP)
- Best for non-urgent issues, detailed questions, complex problems
Live Chat Support
- Business hours: Mon-Fri, 9 AM - 6 PM EST
- Immediate response
- Best for quick questions, urgent issues, real-time help
Phone Support
- Ultra VIP Only: 24/7 emergency line
- Immediate response for emergencies
- Direct connection, no automated menus
Emergency Support (Ultra VIP)
- 24/7 availability
- Crisis management
- Dedicated team
- Response: Within 2 hours
Preparing for Support
Gather Information
- Account email
- Issue description
- When it started
- Steps to reproduce
- Error messages
- Screenshots
- What you've tried
- Desired outcome
Take Screenshots
- Error messages
- Dashboard state
- Settings pages
- Timestamps
- Full screen captures
Contacting Support
Email Tips
- Clear subject line with issue type
- Detailed description
- Step-by-step reproduction
- Screenshots attached
- Previous attempts documented
- Account email included
Chat Tips
- Be clear and concise
- Provide details upfront
- Share screenshots
- Be patient
- Take notes
- Ask for ticket number
Phone Tips
- Have account info ready
- Describe issue clearly
- Listen carefully
- Take notes
- Get ticket number
- Confirm next steps
Ticket System
Tracking Your Issue
- Ticket number provided after submission
- Use to track status
- Reference in follow-ups
- Keep for records
Checking Status
- Go to Support
- Click My Tickets
- Find ticket number
- See current status
- View updates
Following Up
- Wait 24 hours before follow-up
- Include ticket number
- Reference original issue
- Provide new information if applicable
Response Times
Standard Support:
- Email: 24-48 hours
- Chat: Immediate (business hours)
Priority Support (Glamour):
- Email: 12-24 hours
- Chat: Priority queue
Ultra VIP Support:
- Email: 4-12 hours
- Chat: Immediate
- Phone: 24/7
- Emergency: Within 2 hours
Escalation
When to Escalate
- No response after 48 hours
- Response unsatisfactory
- Issue not resolved
- Need management review
- Urgent situation
How to Escalate
- Reply to ticket
- Request escalation
- Explain why
- Provide details
- Submit escalation
Best Practices
✅ Do:
- Be clear and specific
- Provide all details
- Include screenshots
- Be polite and patient
- Follow up if needed
- Keep records
- Use ticket number
❌ Don't:
- Be vague
- Leave out details
- Be rude or aggressive
- Contact multiple channels
- Give up easily
Next Steps
Need Help?
Contact us at adultmodelprotection.com/#contact.